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Updated August 26, 2025
⚠️ Warning: Multiple Customers Report Serious Issues with Kabo
Long-time loyal customers say the service has gone drastically downhill in the past year. Reported problems include:
Missed, late, or missing orders – many customers charged without receiving food.
Spoiled and unsafe deliveries – food often arrives defrosted, damaged, or with poor packaging, causing pets to get sick.
Terrible customer service – no phone support, slow or no email replies, and refunds/replacements rarely processed.
Inconsistent product availability – frequent “out of stock” issues with no communication, forcing sudden diet changes for dogs.
Billing and trust concerns – charges for undelivered products, wrong orders, and even claims the company doesn’t pay its bills.
What was once praised for quality and reliability is now described as untrustworthy, unsafe, and unresponsive. Many reviewers say they are cancelling and strongly warn others to avoid signing up.
We strongly urge dog parents to stay away from Kabo, or at least until they fix these problems to avoid headache.
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Quality
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Kabo positions itself as a convenient fresh dog food service built around personalization and quality. You start by providing details about your dog, and Kabo designs a personalized meal plan tailored to their needs. The meals are fresh, gently cooked using human-grade ingredients, and portioned for your pup’s size and activity level. With doorstep delivery and customizable subscriptions, Kabo makes it easy to stay consistent, while also highlighting its vet-approved recipes, locally sourced ingredients, and national shipping across Canada. However, given recent concerns around service reliability and quality, it’s a good idea to compare alternatives before committing. You can check out other fresh dog food brands and reviews through this helpful guide: Best Fresh Dog Food Brands in Canada.
Kabo’s story began in 2015, when twin brothers Vino and Vijay (VJ) Jeyapalan lost their beloved Chow Chow, Kabo, to stomach cancer. The heartbreaking experience left them asking a difficult question: Could diet have played a role in her illness? Determined to honor her memory and help other pet parents avoid similar heartbreak, they set out to create a healthier, fresher approach to dog food. This personal loss became the foundation and guiding purpose of Kabo.
In 2018, the brothers officially launched Kabo as a Canadian, direct-to-consumer pet food company. Their mission was simple yet powerful: to honor Kabo’s legacy by giving dogs everywhere access to healthy, balanced, human-grade meals. With this, Kabo positioned itself as more than a dog food brand—it became a partner in helping pet parents build healthier routines for their furry family members.
From the start, Kabo differentiated itself through fresh-cooked dog food made with human-grade, locally sourced Canadian ingredients. Meals are gently cooked, portioned, and delivered directly to homes through a subscription service, ensuring convenience and consistency.
Key features include:
Kabo’s early growth was fueled by grassroots outreach on social media, personally connecting with dog parents to share their vision. Their momentum grew further after a pitch on CBC’s Dragons’ Den, which helped expand awareness and distribution.
Over time, Kabo has continued to evolve by:
Through it all, Kabo has stayed committed to its mission: creating better food and better routines for pets and their families.
What began as a heartfelt mission to honor a beloved dog and improve pet health has now, according to many customers, fallen short of its founding promise. Once praised for quality, transparency, and commitment, Kabo is now criticized for declining service, poor execution, and lost trust.
The company’s journey is a reminder that inspiration and innovation must be matched with consistent quality and accountability to sustain loyalty and legacy.
While Kabo began with an inspiring mission and once delivered on its promise of fresh, personalized, high-quality meals, recent experiences tell a very different story. Customers now describe the brand as unreliable, unsafe, and unresponsive. Spoiled deliveries, missing or delayed orders, poor packaging, and a collapse in customer service have eroded the trust it once earned. What was once a company built on care and quality has shifted into one marked by declining standards and broken promises. For pet parents looking for consistency, safety, and support, Kabo no longer appears to be the dependable choice it once was.
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